Casio Watches
G-Shock
Baby-G
Marine Gear
Pathfinder
Casual Sports
Casual Classics
Dress Watches
Edifice Watches
Wave Ceptor
Wrist Technology
Data Exchange
Casio Watchbands
Accessories
Adaptors
Batteries/Chargers
Data Transfer Devices
Cables
Clocks
Casio PhoneMate
Adaptors
Tape
Watch Parts
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1. Customer Service
2. Returns and Refunds
3. Shipping
4. Privacy and Security
5. Can't Find It
6. Repair
Send customer service an email
We are available to assist you in shopping and to answer your questions.
If you need to contact us, you can call Customer Service from
8:30 a.m. to 5:00 p.m PST, Monday through Friday, toll free at
877-659-0761or by clicking on the E-Mail tab to send an e-mail.
Allow at least 5 working days for an e-mail response due to the volume.
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Within 14 days of the date of purchase from this web site, if you are not satisfied with the functionality of the product,
you may return it for a refund.
There is a 15% restocking charge on all returns.
Shipping is not refundable and is the responsibility of the customer.
A returned product MUST be in its original condition, together with all components.
Damaged products are not eligible for return credit.
Packaging of the product must be as original and undamaged.
Slightly torn or missing packaging is subject to additional charges.
Customer satisfaction is one of our priorities and we want to ensure that your credit card will be credited as quickly as possible.
In order to do so, since tracking your return is critically important to the process,
NO PRODUCT CAN BE RETURNED WITHOUT FIRST HAVING BEEN ASSIGNED AN RMA NUMBER
(Return Merchandise Authorization) number.
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We ship primarily via First Class Mail through the US Post Office although
other shipping options are available at additional cost.
Shipping occurs Monday through Friday, excluding national holidays.
We ship to APO addresses but you must enter APO AE ( or whatever the location)
as the City and enter NY as the State. Use as much of address lines one and two as possible.
We ship to Canada, the UK, AU and NZ. Call (714)960-0119 to see
if we ship to other countries not listed.
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Privacy:
All personal information provided in the course of placing an order is held confidential between the customer and us. Information requested is essential to the effective completion of the transaction and is processed in a secure file. Credit card verification and authorization are secure. We do not sell, share or trade our customer lists or information contained therein. We will, from time to time, utilize our customer list to e-mail only direct mail information about new products or special offers available. You may request that your name be removed from such a file if those announcements are unwelcome. You may direct other concerns or questions you may have regarding the privacy of the information you provide to us by e-mail, U.S. mail, or our toll free number.
The receipt of an e-mail order confirmation does not constitute the acceptance of an order or a confirmation of an offer to sell.We reserve the right without prior notification, to limit the fulfillment of the quantity ordered of any item, to not fulfill the order, and/or refuse service to any customer. Verification of information may be required prior to the accepatnce or fulfillment of any order.
Security
Shopping with us is safe. When you place and order your credit card information is encrypted using industry-standard Secured Socket Layer (SSL) technology. With SSL we can protect your valuable credit card information, so that you can shop with security and confidence. Credit card information is not stored and therefore it must be re-entered each time you place an order.
If you rather not use your credit card you can choose the pay by check option when you check out.
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"Can't Find It" ?
Please call our Customer Service Department and they will attempt to locate a particular item/band/part or watch that is not available from our site.
Unfortunately there will not be any returns or refunds allowed for specially acquired products.
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IF YOU HAVE A WATCH THAT IS IN NEED OF REPAIR,
REGARDLESS OF WHERE YOU BOUGHT IT
, Click on the "REPAIR TAB" for information and instructions.
We perform Out-of-Warranty repair on most watch brands.
We do not service or repair Rolex watches nor any watches
whose illumination is Tritium Gas filled.
For detailed information regarding a repair
please click the REPAIR tab or
call toll free 800-659-0761
Our repair Technicians are the best trained in the industry.
All work is fully guaranteed for one year
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| www.timemastersinc.com | 8554 Hamilton Ave. Huntington Beach, CA 92646 |
To place a phone order, call:
877-659-0761 (toll free)
info@timemastersinc.com |  |
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